The incident appears to be resolved. Engineers will continue to monitor in case further issues arise. We sincerely apologize for the inconvenience.
Our websites at questions.packback.co and questions.packback.ca both appear to be online and functioning again. Engineers are monitoring to ensure the problem is resolved.
The problem has been identified as a problem with our hosting provider Google Cloud, which is affecting many other websites on the internet. Service appears to be restored on questions.packback.ca (our Canada instance) but is still down on questions.packback.co. Further updates will follow.
Engineers are investigating a 404 error that appears when the site is loaded.