Packback US AI Chat Sporadically Failing

解決済み 2024年09月25日 12:59 CDT

Resiliency improvements were made (awhile ago) and some further ones are planned. In any case, the AI chat feature has been stable the past week and is no longer being actively monitored.

監視中 2024年09月12日 08:57 CDT

It looks like all chat functionality from app.packback is operational right now. There will be an ongoing investigation to ensure Assistant API resiliency across all our services.

検証中 2024年09月11日 19:11 CDT

Between 6:35 - 7:05 PM CT the Real-Time Feedback AI assistant became degraded once again and frequently failed to start new chats. Investigation into the root cause is still on-going.