Packback US AI Chat Sporadically Failing

Resolvido Sep 25, 2024 12:59 PM CDT

Resiliency improvements were made (awhile ago) and some further ones are planned. In any case, the AI chat feature has been stable the past week and is no longer being actively monitored.

Monitorando Sep 12, 2024 8:57 AM CDT

It looks like all chat functionality from app.packback is operational right now. There will be an ongoing investigation to ensure Assistant API resiliency across all our services.

Investigando Sep 11, 2024 7:11 PM CDT

Between 6:35 - 7:05 PM CT the Real-Time Feedback AI assistant became degraded once again and frequently failed to start new chats. Investigation into the root cause is still on-going.